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RETURNS & EXCHANGES
Can I Return My Purchases?
Spur Western wear . com will gladly accept your returns for exchange or Credit within 30 days of purchase. Merchandise must be in original condition, free of any wear and tear, unwashed and with all tags attached. Boots or shoes not in original condition will NOT be exchanged or refunded.
Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly.
Due to their unique nature, custom/ special orders are Non-refundable.
Packages must be postmarked within 30 business days fo the receipt, or your return will result in a store credit rather than a cash refund.
Unfortunately; Shipping charges are Non-refundable. Refunds or credits will have shipping charges deducted from them.
How to Ship Your Return or Exchange
If you feel the need to return an item, you are welcome to bring it to any of our store locations- even if it wasn't the Spur Western wear store where you originally made your purchase. You must take a printed copy of your order to the store along with your merchandise. Or if you prefer to ship it to us, send your return - appropriately packaged via Insured UPS (Prepaid) or U S Mail. You must include a copy of your packing slip, email order confirmation, or a printed copy of your order inside inside the package. Ship your return to :
If you are to receive credit, allow one to two billing cycles for the credit to appear on your credit card statement. In the case of exchanges, if there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped.
Problems, Questions, Suggestions?
If you have any questions reguarding your order, please email us at: custserv@spurwesternwear.com. You may also contact us by telephone: 866-458-2262
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